How Allianz Optimizes Customer Support – a Holistic Chatbot Solution
How we improved the customer experience and generated a job enrichment for customer agents at Allianz with a holistic chatbot solution.
Client
Year
2020
Expertise
AI & Data
The Outcome
Our Final Result
Overview
Expertise
AI & Data
Maturity Level
In Operation
Challenge
Allianz needed a scalable customer support solution to satisfy their customers and releive their employees.
Solution
An easily scalable and accessible NLP-powered chatbot builder as well as an analytics platform. The no-code solution doesn’t need technical expertise for the operation and scaling.
Technologies
- Dango
- React
- NLP
Impact
Together with Allianz, we improved the customer experience and generated a job enrichment for customer agents. The scalable system enables automation, is a no-code solution and improved efficiency & cost savings.
The Outcome
Our Final Result
Challenge
Solution
Overview
The Process
Other Success Stories
